Refund Policy

It is our goal to provide quality products and exceptional customer service. If for any reason you are unsatisfied with a product please contact us at info@mommytimecandle.com within 2 days of receiving the product. Your name, return reason and the order number will need to be included in the email. Once the item has been cleared for return, the item will need to be shipped back to us within 7 days of the initial return email. Return shipping charges will be the customer's responsibility. Items must be unused and in the same condition issued. Once the returned items have been received and reviewed a refund total minus the original shipping fees will be issued. Please allow your banking institution 5-10 business days to reflect the credit on your account. 

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If an order is received damaged upon delivery please contact us at info@mommytimecandle.com within 2 days of receiving damaged product. A picture of damage(s), your name, and the order number will need to be included in the email. Once the item has been cleared for return, the item will need to be shipped back to us. Return shipping charges will be the customer's responsibility. When the damaged product has been received, based on the customer's request, a refund, store credit or a replacement will be issued minus the original shipping fees.